In the event you should cancel a line item from an order in your BigCommerce store, our app will send an email to you similar to:
Because Line Item Cancellations are NOT accepted by the Google API, you must log directly into your Merchant Center to manually cancel the line item of the order.
- Start by logging into Google Merchant Center
- Click Orders > All Orders
- Locate and click on the appropriate Google order ID associated with this order
- On the next page, click the 3-dot icon in the order panel
- Click Cancel line item
Follow any further prompts by Google Merchant Center to complete the line item cancellation.
Please Note: Because this is a manual cancellation, no further action is required. Sales & Orders will NOT import this type of change.