Note: Product-level issues are imported automatically ONCE by default when you first install the app or first import a file/URL. Product-level issues are only stored for 4 days at a time. After that, Product-level issues must be imported manually by clicking Import Product Issues.

If you trigger an Import Product Issues to run, it can vary on catalog size and Merchant Center API response time for them to populate. These, again, are stored for only 4 days and then they must be refreshed.

To access this:

  • Navigate to the Issues tab
  • Scroll down and locate Product Issues
  • Click Import Product Issues

The import can take anywhere from 5-30mins depending on your catalog size and the API response latency from Google Merchant Center.

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