Starting September 1st, 2021, we have introduced some key changes to our pricing and billing structure. This will also kick off some exciting enhancements and new opportunities that we will be bringing to the S&O platform over the course of this year and 2022.
First: A Letter From Our Founders
Our free offer is a program that we created several years ago. It was designed with the intent to help us all grow together. We also thought about the program as a way of us giving back to the ecommerce community at large. The program has been wildly successful, bigger than we ever imagined. We have been honored to work with the thousands of retailers, agencies, and partners who all made this program so successful.
We believe we have a bigger and much larger opportunity to help even more merchants than we have today. In the months and years to come we plan to continue providing you with not only the support that you have come to expect, but with new products, new advertising channels and new ways to grow your sales revenue.
As a Company we have decided that for us to be able to make that commitment to ourselves and to all the customers who have trusted us over the years we are going to be discontinuing our free offer effective September 1st.
This is not a decision we came to lightly and have spent a lot of time as an organization working on what is the right price point for our customers, and how we can best serve you.
We hope that all merchants will find the new pricing to be affordable and the most cost effective in the market compared to similar offers. As always, we will be looking for new ways to give back. New ways to help our retailers, and partners grow. As a Company that is our mission: To Help People & Companies Grow.
Pricing & Plans Changes
We've officially launched our new Pricing Plans here at Sales & Orders and have adjusted the tiers per each plan type. What's more, we are still giving merchants a way to get started with Sales & Orders entirely FOR FREE:
Free Plan Sunset: All free plan levels have been sunsetted as of September 1st and we will no longer support free plans for either existing or new Sales & Orders users.
15-Day Free Trial: All NEW Sales & Orders users will be able to install and get started on our platform with an unlimited 15-day free trial providing full access to all features in S&O. Do note that Legacy Accounts that choose to cancel or those that are eventually removed from the system will not be able to access any Free Trial period afterwards.
Feeds-Only Plans: Merchants may choose to leverage S&O only to send product feeds to destinations like Google Shopping, Microsoft Bing, Facebook & Instagram. Learn More
Ads-Only Plans: If you have a Product Feed in Google Merchant Center already or are using another Feeds provider, you can still get full access to the ad campaign management tools and other marketing features within Sales & Orders. Learn More
Feeds + Ads: Combine our Feed Tool with ad campaign management and more across channels within S&O. Note that subscription costs are the combined total of your Feeds & Ads plans in this case.
Repricing: Merchants may now opt for 3 distinct Competitor Sync frequencies - Daily, Weekly, Monthly - with pricing based on total number of GTINs and based on which sync frequency is desired. Important to note that, at this time, the Repricer is not available in Free Trials. Learn More
Managed Services: We've adjusted only our starter Managed Services plan here at S&O by increasing the price by only an additional $50/month. With that though, all merchants will now gain access to more communication from dedicated account specialists. Learn More
Existing Paid Customers
Paid Customers will be grandfathered into their existing plans and subscriptions. However, should a customer wish to adjust their plan - such as by adding new feeds or channels - they will be required to migrate to the pricing model.
When performing such actions in our platform, customers will be prompted with a notification that any change they wish to make will result in the migration of their subscription plans.
Legacy Free Accounts
As of September 1st, Legacy Account Owners with no active billing plans or those with active plans but paying $0/month will have 15 days to select a plan and complete their billing profile. The following plan options will be available upon logging into your Sales & Orders account:
Feeds Only Plans: Only use S&O to send product feeds to destinations like Google Shopping, Microsoft Bing, Facebook & Instagram. Learn More
Ads Only Plans: If you have a Product Feed in Google Merchant Center already or are using another Feeds provider, you can still get full access to the campaign management tools and other marketing features within Sales & Orders. Learn More
Feeds + Ads: Combine our Feed Tool with ad campaign management and more across channels within S&O. Note that subscription costs are the combined total of your Feeds & Ads plans in this case.
Account Handling
Should this not be completed by September 15th, accounts will be locked from access to the core features of Sales & Orders until billing has been activated or should a merchant choose to cancel their account.
IMPORTANT: THIS WILL NOT PAUSE, REMOVE, OR DEACTIVATE any existing Feeds or Ad Campaigns currently managed in a Sales & Orders account.
Additional Highlights
Microsoft Bing & Affiliate Marketing Always Included
Through our partnership with Microsoft Advertising, we are able to offer Microsoft Bing at no additional per feed or per channel cost to our merchants. This means that whether you want to send and/or advertise your products on 1 channel or 5 channels, you will always get Microsoft Bing as a channel for free!
Additionally, we are doing away entirely with any monthly subscription fees for our Affiliate Marketing Suite and thus access to these tools will never impact your Feeds and/or Ads subscription plan tiers. On top of that we have also standardized commission payouts for special Affiliate programs at Sales & Orders like Comparison Shopping Services.
Buy on Google Now a Channel
Originally, Buy on Google order syncing for either BigCommerce or Shopify stores included an Order Volume pricing set. As of September 1st, Buy on Google is now considered a Channel within our Ads Pricing tiers with NO ORDER VOLUME or additional pricing tied to it whatsoever!
More Features, For Less
In our previous structure, we introduced add-ons so merchants could pick and choose what tools they needed most. Now, we are rolling those features right into the new structure so merchants can not only get even more out of our platform, but won't have to pay extra for those features as well.
Our Commitment to ALL Merchants
Regardless of how merchants work with us, whether it be through Self-Managed Plans or Managed Services, we continue to firmly believe in ensuring everyone has the same freedoms and controls over their accounts.
We never impose term contracts, charge hidden or additional fees on top of plans, and merchants can cancel Free Trials at anytime as well as request to cancel paid plans without any restrictions or penalties at all.
Being known for our dedication to helping merchants of all shapes & sizes, we are continuing on with our 100% no-strings-attached free support via such channels as in-app Live Chat and Email.
We know that this is a big (and sudden) change, but know that we are ALWAYS here to help and guide you in any way that we can.
Do not hesitate to reach out to us via Live Chat or email us at support@salesandorders.com should you have any
questions or need help with your account or to learn more about how you can grow your ecommerce business with Sales & Orders.