Integrated Platforms (BigCommerce and Shopify)

The Feed Tool syncs automatically as follows for integrated eCommerce partners:

  • 12-Hour Sync: Any newly added products to your store OR changes made to existing products will be imported and sent to your connected channels every 12 hours
  • Weekly Full Sync: Every week the app will also perform a full import/export cycle between your store and connected channels.

You may also control the import/export cycle at any time through the following. From the Feed Tool navigate to Feeds > Scroll down to find Send Feed

  • Auto-send Feed: Enables/disables the app from automatically sending your feed entirely
  • Send Feed: This will ONLY perform an export of your existing cache in our app. This can also be used to send changes you make to your feed in the app

Non-Integrated Platforms w/ Feed Tool

The Feed Tool for non-integrated platforms with access to the feed tool sync based on your Auto Export and Fetch Schedule settings under Feed Tool > Import Feed.

Note that both Auto-send Feed and Send Feed are still available as well:

Did this answer your question?